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Position Overview
Provide a high-quality of customer service to internal and external customers and general administrative support for the office.

Key Responsibilities

  • Answer calls on the switchboard and direct callers as appropriate
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
  • Take and record telephone, e-mail, or written message for staff members
  • Type forms, letters, reports and memos as necessary
  • Arrange and book meetings
  • Assist with organizing catered lunches
  • Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence such as faxes
  • Assist with various office duties (filing, document scanning/copying and binding and assembling binders and brochures)
  • Maintain the reception in a tidy and presentable manner 
  • Other duties as assigned

Desired Skills and Experience

  • At least 2 years of direct work experience in a receptionist capacity
  • Strong written and verbal skills to communicate with all levels of the organization including its executive team
  • Strong customer service orientation
  • Superior telephone manners and strong interpersonal skills
  • Strong knowledge of general office procedures
  • Superior typing, data entry and general computer skills
  • Ability to write simple correspondence, including memos, letters, etc.
  • Knowledge of supplies, equipment, and/or services ordering, as well as, inventory control of these items
  • Advanced knowledge of Microsoft Office products, including Excel Word, and PowerPoint
  • Able to maintain filing systems and basic databases
  • Attention to detail, organizational and time management skills
  • Excellent analytical and problem solving skills
  • Meticulous records maintenance skills
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